Spotlight on Nottingham
At Seddons Plant & Engineers Ltd, we have depots across the UK and we’ve taken the opportunity to put the spotlight on our Nottingham depot and to have a chat with Manager Rob Caddy about his team, their customer base and the secret of their success.
Rob was appointed Manager of the Nottingham depot in March 2013, having previously carried out some part-time consultancy work for us. Prior to that, he worked for Belle, one of our trusted suppliers, for many years so he has fantastic knowledge of the construction and wider industries.
Rob said: “I was carrying out some part-time work setting up the London operation, when the opportunity arose to run the Nottingham depot full-time. The former Manager was retiring and since I’ve started here, I’ve not looked back since. I can honestly say I love it, I love working with the people who I work with and we’ve got a great team here at Nottingham.”
Rob’s team is made up of experienced Sales Administrator Carol who has been with the company for some 20 years and Liam who is another long-standing Sales Administrator with six years’ service. A relative newcomer to the sales administration team is Faye who joined in February this year. Craig is the Service Technician with two years’ service and Walter is the Delivery Driver, with additional responsibilities for maintaining the warehouse. Over the last 18 months, the depot has undergone a number of developments, including the creation of an impressive new workshop.
“We found that many of our customers wanted to bring their machines to our depot for servicing and fault finding. By offering this service, as well as equipment sales and parts sales, we can offer our customers the full package,” Rob said.
“We’ve seen an increase in the number of cash counter customers, such as small local garden maintenance companies who also use us for spare parts and servicing. We get an awful lot of word of mouth recommendations and with the assistance of the Marketing Department, we’ve also carried out local advertising in Nottingham and Derbyshire publications which has worked well for us. We’ve become well known in the area for being Stihl and Honda dealers and experts in this field,” he continued.